Southern Keepsake Shipping Policy
Southern Keepsake Shipping Policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED? Our Southern Keepsake Shipping Policy covers all order types. Jewelry orders are processed and ship within 1-3 business days and shipping time is 2-5 business days.
WHICH CARRIER DO YOU USE? We ship all items with UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE? We ship all orders from our USA (Florida) and EU (Amsterdam) factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA — Within 2-5 business days
Canada — Within 4-10 business days
Europe — Within 2-7 business days
Australia/NZ — Within 5-15 business days
Rest of the World — Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECEIVE MY ORDER Please email us at thelvcollective@yahoo.com, quoting your order number from your confirmation email/SMS. We'll help track down your order right away.
WHAT ABOUT CUSTOMS FEES/TAXES? Per our Southern Keepsake Shipping Policy, we do our best to ensure your item arrives smoothly, including labelling the package with all relevant customs information.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery. Refer to your country's tax authority for guidance on fees due on items shipped from the USA. If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER? We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
All Metal Art items are final sale due to being a custom made product and our warehouse won't be able to resell the item to other customers.
Please contact our support team to check if changes or cancellation are possible, and provide the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO? Please contact our support team for any items that arrived damaged, defective, or incorrect, including a photo of the item. We'll arrange for a replacement to be sent as soon as possible. Please do not return items without authorization from support first.
CAN I REMAKE MY PURCHASE? We hope you'll love your item. If you have concerns or are thinking of remaking it, please contact our support team with your reasons. We offer a 30 day remake policy from date of purchase.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING This is a very rare occurrence. As noted in our Southern Keepsake Shipping Policy and product guidelines, we make every effort to accurately represent all designs and products, though some listings use life-like renderings instead of photos. It's possible your item may have a defect — please send photos and your order ID to our support team for review.
