Refund policy

We offer a 30-day return policy for products that arrive damaged, defective, or incorrect. You have 30 days after receiving your order to contact us and request assistance.

To start a return or claim, email southernkeepsakeco@yahoo.com with your order number, a description of the problem, and clear photographs showing the item and any damage or defect.

Please do not return an item without contacting us first. Items sent back without prior authorization will not be accepted. If a physical return is required, we will provide a prepaid return shipping label and instructions showing where to send the item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or if you receive the wrong item, contact us promptly so we can evaluate the issue and make it right. Depending on the circumstances, an approved claim may qualify for a replacement or refund.

Non-Defective and Personalized Items

Because our products are made to order, we do not accept returns for buyer’s remorse, sizing or preference changes, or other non-defective reasons. Personalized, customized, and made-to-order products cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. If an approved claim requires a replacement, we will provide instructions after reviewing the claim.

Refunds

We will notify you after your claim and any required return have been reviewed. If a refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at southernkeepsakeco@yahoo.com.